There is a no refund policy on all of our membership subscriptions. Please review our refund policy prior to purchasing any of our subscriptions. https://massaedge.com/index.php/refund-policy/
To change your email: Make sure you are logged in. Click on account, enter your new email address, then click the “save profile” button.
To cancel your membership– Make sure you are logged in. Then click on account–>”subscription” then click “cancel”. This will cancel any future billings for the subscription. You will have access to your account until the subscription period has expired. There are no refunds.
Can’t view a page? If you keep trying to login and are taken to another login page, you are likely viewing a cached version of the web page. Simply click “refresh” and this should resolve the issue.
If you’re having trouble logging in, check to make sure you are logged out on all other devices. You will only be able to login from one device. You will not be able to view protected content on our website if your membership is expired or inactive.
You can view the status of your membership by going to your account and clicking on “subscriptions”. Here you can see if your account is active or inactive. If your account is “inactive” then you will not be able to access the features on our website or app. You will need to resubscribe.
An account becomes “inactive” if an automatic payment is missed. Usually this is due to your card being declined or no balance remaining in your bank account.
Still need help? Visit our FAQ Page for answers to our most common questions. You can also contact support via text at (619) 363-0395